D’Air Dance Collective is Growing! Weʼre seeking an exceptional individual to join our team as a Customer Service & Administration Assistant (as an independent contractor)
As the Customer Service & Administration Assistant for D’Air Dance Collective, youʼll be the first point of contact for hundreds of members, responding speedily to all customer issues. As one of our most visible representatives, youʼre our brandʼs ambassador!
Our Core Values
Be Determined
Be Accepting
Be Inspiring
Be Resilient
Your 6-star customer service will help us to foster happy and loyal customer relationships for years to come. Must be available on Fridays 4PM-9PM and Saturdays 8:30AM-4PM. Weekday hours will be determined once our schedule is final.
Rate: $15.50-17.00/Hour
Tasks and Responsibilities
We are looking for a clever, creative, tech-savvy, smart-working and detail-oriented star to join our team as the Customer Service & Administration Assistant.
Youʼll already be excellent and passionate about delivering outstanding customer service as well as being excited to work on administrative tasks. Youʼll have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time.
The Day To Day – What Youʼll Be Doing Exactly
Email Management
– Management of main email address.
– Deleting SPAM.
– Adding all contacts to Go High Level and tagging appropriately.
– Scheduling meetings, birthday parties and private lessons.
– Responding to customer emails and other business emails as directed by our Studio Manager.
– Confirming appointments and trial classes with people the day before via email.
Organization & Administration
– Checking and adding tasks in Trello.
– Creating and managing documents in G-Suite (Google) and keynote.
– Creating PDF documents.
– Creating reports, forms, templates etc.
– Managing contacts in Gohigh Level.
– Screenshot and save testimonials from our Email
– Invoicing and Expense Management.
Customer Service
– Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
– Keep records of customer interactions, process customer accounts and file documents.
– Follow communication procedures, guidelines and policies.
– Take the extra mile to engage customers.
– You must be at least an 8 out of 10 when it comes to loving and understanding technology.
What do you think?
If youʼve just read this and it sounds like a great fit because you know you could completely own and deliver in this role…We would love to learn more about you! Please send a 1 minute video explaining your strengths, weaknesses and our core value that resonates with you most. As well as your resumé to [email protected].
Looking forward to hearing from you.
Jessica Vitale
City: Vaughan
Job Type: Administration
Pay: Paid