Receptionist (Part-time)

About The National Ballet of Canada

The National Ballet of Canada is one of the most exciting, innovative arts institutions in Canada, and among the top ballet companies in the world. Since its establishment in 1951, The National Ballet of Canada is celebrated for its remarkable dancers and diverse repertoire of traditional full-length classic ballets and cutting-edge contemporary work by world-renowned choreographers and designers. Our Education and Community Engagement programmes are designed to cultivate an interest in the arts and promote dance to youth and broader communities.

Executing world-class, unforgettable performances and challenging our audiences is at the core of what we do, none of which would be possible without a talented and passionate team of employees. We persist to create an environment that encourages our artists and employees to realize the fullest extent of their talents in an inclusive workplace.

About the Position
We are looking for a Part-Time Receptionist with exceptional customer service skills to join our Audience and Donor Services Department at our main office location and are available to begin immediately. The Receptionist is the first point of contact for all visitors at The Walter Carsen Centre (470 Queens Quay West, Toronto) and will be primarily responsible for greeting all staff, guests, patrons, board members and volunteers. The role will also support In Studio and Open Space programming.

Key Responsibilities
• In Studio offers a wide range of dance and fitness classes; the Receptionist coordinates the intake and payments for In Studio classes from students and confirms class registrations
• Provide information and assist with general inquiries, including In Studio inquiries over email, on the telephone and in person, resolve any issues with professionalism and redirect as needed
• Open space supports local dance artists by sharing The National Ballet of Canada’s resources and provides free studio space. The Receptionist assists with Open Space inquiries and participants by answering questions and ensuring their experience is welcoming
• Provide administrative support to Creative Action; a programme to share the company’s resources and support the dance community in Toronto
• Stay informed and knowledgeable of all aspects of The National Ballet of Canada including repertoire, membership, policies and procedures, etc. and maintain a professional attitude and appearance
• Assist the Company with general administrative duties and special projects as assigned

Qualifications
• 1 year of clerical and administrative experience, preferably in a receptionist or customer service front facing role in an office, dance studio, gym setting or similar, delivering a high level of service
• Familiarity with multi-line telephone console, switchboard system and Intercom
• Excellent communication skills, both verbal and written
• Strong Microsoft Office application knowledge and familiarity with SharePoint an asset
• Experience with Mindbody software system considered an asset
• Professional interpersonal and superior organization skills, hold a positive attitude and demeanor on the phone and in person
• Ability to work with minimal supervision
• Take initiative and adapt to changing demands
• A passion for the performing arts considered an asset

Work Hours and Requirements
• Weekday shift availability Monday to Friday from 3:30 pm to 9:30 pm
• Weekend shift availability Saturday and Sunday from 9:15 am to 2:30 pm
• Occasional morning shift availability as required
• Provide a minimum of fifteen (15) hours of availability per week and a minimum of three (3) weekend shifts per month (Saturday or Sunday)
• Hours may vary depending on In Studio and Open Space Programme needs
• Adhere to the Union IATSE B-173 Collective Bargaining Agreement

Compensation and Benefits
• This is a unionized position with a starting pay of $20.70 per hour
• Complimentary season tickets to performances at the Four Season Centre for the Performing Arts
• Counselling services and wellbeing resources through our Employee Assistance Program
• After one full year of employment; Pay increase, Access to a Health Spending Account and Enrollment into company matching Retirement Savings Plan

Application Process

Qualified candidates are to forward their resume and cover letter to [email protected] with the subject heading: “Receptionist” by no later than November 2, 2024. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to participate in a Criminal Background Check.

The National Ballet of Canada is committed to taking every reasonable precaution for the protection of health and safety for workers as required by the Occupational Health and Act (OHSA). We are also committed to compliance with all applicable public and occupational health and safety, human rights, privacy and other laws. We recommend that all employees follow the guidance regarding vaccinations and boosters provided by Health Canada.

All applicants must be legally entitled to work in Canada. We will primarily be using your phone number listed or email to communicate with you. It is your responsibility to include an updated phone number and email address and accept calls/emails from unknown users. As we send time sensitive correspondence, we recommend that you check your phone, voice messages and email regularly. If no response is received within a reasonable timeframe, we will assume you are no longer interested in pursuing the opportunity. Should it be determined that any background information provided be misleading, inaccurate or incorrect, we reserve the right to discontinue with the consideration of your application.

Statement of Intention and Accommodation

The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. The organization is committed to reflecting the diversity of our community, our city, and our country, and strives to ensure its recruitment and selection processes are bias-free. As such, we welcome and encourage applications from qualified candidates of all cultures, ethnicities, gender identities, sexual orientations, and abilities. The recruiting team will work with applicants requesting accommodation at any stage of the hiring process.